Download the Citrix Receiver Clean-up Utility from to user’s PC.

Close all Citrix applications launched on user’s PC.

Check the version of Citrix Receiver installed on user’s PC.

Connect to user’s desktop using remote session.

How: The whole process requires the following actions to be fulfilled: Once performed the new installation of Citrix Receiver to be done. What: The complete uninstall and clean-up of Citrix Receiver from user’s desktop is required.

Orphaned entries in registry for deleted Citrix applications eg.

Shortcuts to Citrix applications created by user on the desktop.

Previous installation was done manually not using SCCM package.

Why: The possible reason of this behavior is: When: In case when user reports Citrix Receiver popups unexpectedly multiple times on user’s desktop. To fix that permanently I have followed the below procedure. And this caused a pop up of Receiver window. Still Receiver was trying to check that and every 5 minutes was trying to refresh application list for user. It occurred that there were some orphaned entries in Citrix Receiver registry pointing to the Citrix resources that were not available anymore on my Citrix XenApp farm. After few attempts I finally found the root cause of Citrix Receiver pop up. I did check on Citrix forums and it occurred that this problem was happening in many different companies and there was no universal fix to that problem. But it of course didn’t work even though I used Receiver Clean-up Utility.

The first quick solution I thought about was to reinstall the plugin on user PC. Recently I was reported problem with Citrix Receiver window pops up randomly like every 5 minutes. This is why it is important to keep it running all the time without testing limits of user patience. It has to be installed on the device from which user would like to launch Citrix resources. Citrix Receiver is important part of every XenApp or XenDesktop architecture.

Suppress citrix receiver login prompt